We had such an amazing experience here!! Chris was so nice and knowledgeable! We have a 7 and 4 year old who were being very active and the staff there loved our kids allowed them to run around, even gave them balloons at the same time taking great care of us! The prices are the absolute best around!

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I had been looking for a new vehicle for almost a year. Had tried at other dealers and got turned down. I took my chance again and started looking and found an escape I liked on their Wolcott lot. I went and no sooner did I get out of my truck Chris was right there to greet me and try to help me out. I ended up test driving a newer escape and fell in love. After playing around with some banks they were able to get me my first vehicle!! I absolutely loved the service they gave me and Chris was amazing dealing with all my questions and complaining. I definitely would buy another vehicle from them.

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We went in on a Saturday to look at a truck we had seen online. Very easy purchase procedure, smooth and quick! Truck had recently gotten there so we had to wait until Monday to pick it up so the 129 point inspection could be done. No problem, so we go Monday to pick it up, nice and clean, got the scotchguard option. Was looking great! Next day the check engine light came on, called them, they got it right in and “fixed” it. Get it back, drive for a day, check engine light again for same code. Called, made appointment to bring it in and they “fixed” it again....along with front brakes (they were smoking) and a new belt (was squealing on start up). Get it back and a day later the muffler fell off. At this point I’m getting totally frustrated!! Mind you, we haven’t even put 200 miles on it since we bought it June 8, 2019. And most of the miles on it were driving back and forth to them. Anyways, they’re working with us and making things right. Now, we have a trip coming up to VA July 3. Make it very clear we must take the truck and it needs to be fixed properly. Well, July 2 check engine light comes on again. For same code as the last two times. This time it needs a head gasket job. They went out of their way to give us a loaner truck right off their lot with the dealer plate for our trip to VA. They stayed in touch for the week we were out on vacation. It seems the head gasket job has solved our check engine light problem. As of right now it has been off for two weeks! I’m not complaining and I would buy another vehicle from them in the future. They made good on their word and fixed all of our issues. It is my understanding from other people who have bought from them that this is an isolated issue, they had no mechanical problems. We happened to, but again I am very pleased with the outcome and Noah and Scott were very helpful and we appreciate the customer service. It was a struggle at times, but we all worked together and figured it out. 5 stars! ✌️

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Good prices

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Awesome service and I wasn’t easy to work with! I want to thank Nick and Derek for putting up with me and getting me into the vehicle that I’ve wanted for so long! You guys ROCK! Auto Outlets of Canandaigua!

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honestly as a poor person with a mediocre credit score never in life did I believe that I would be able to have such a nice car and awesome buying experience. I saw the car online and as soon as I filled out the app I received a call from a sale rep. she asked if I wanted her to submit my app for bank approval so I thought,"great here we go" but she called back in about 45 minutes as said that I was approved I didnt believe her at first so I made sure she wanted to speak to me lol then I made sure she knew the car I wanted lol and it was me alright that had looked at a car and been approved for that very car in less than an hour(tears of joy lol) so went from buffalo to Rochester and when I got there the guys were so nice I feel like I was treated like i walked in with a platinum card and suitcase full of cash...I came back for my car in 3 days...their slogan includes the word simple and that is exactly what it was...no games no hidden agenda I'm so happy and proud...thank you auto outlets USA

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I went to webster to find Frank who helped the rest of my family get into a great car they loved. When I arrived he introduced me to Justin and I couldnt be more satisfied with my visit. They were honest about what they could do and didnt play any games. They found a car that worked for me and it was within my price range. I'd recommend these guys to anyone out there. No games. No lies. Just great service!!

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Had an excellent buying experience at the Webster location. Justin our salesman was extremely friendly, welcoming and was able to answer any and all questions we had regarding the sale, the vehicle info and warranty info. The location was nice and inviting with great accommodations for myself and family. We went to look at our Subaru on a Saturday, Justin worked with a few banks regarding credit approval and we were able to return Monday evening to finalize paperwork and drive it home This review has been written and published a month after the sale and buying experience to give a true definition of my experience. The 2012 Forester we purchased runs great and is fantastic, Thanks again Justin!

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