Customer Testimonials

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Google May 27, 2019
 

Had a great experience with nick, he was was awesome got my family a car. The same day we walked in at a affordable payment and overall price. Highly recommend seeing nick at the Canandaigua store

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Google May 24, 2019
 

As a first time car buyer I had a lot of questions. I was blessed to have help from Lauren. She was kind and professional. She did not waste my time and anticipated my needs. She made the experience great. I can't express in words how it feels to get to buy a car as a single woman and NOT experience any "man-splaining". <3 Lauren

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Google May 24, 2019
 

Large selection of pre-owned vehicles to select from and my sales consultant Patrick was very helpful with the information about the inventory and cars available @ other locations. Thank you Patrick

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Google May 23, 2019
 
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Google May 23, 2019
 

My boyfriend and I were looking for a car when we found Auto Outlets of Canandaigua. We dealt with the sales representative Lauren and her sales manager Derek. They helped us get into a beautiful 2016 Subaru Legacy in a timely fashion. Upon receiving the car for a day and a half we were rear-ended and our car was totaled. Our Subaru Legacy saved us from major injuries. During this time Auto Outlets helped us get into another 2015 Subaru Legacy with no extra money on us. On top of that, they've shown high concerns for our safety and they had helped us get into another vehicle without any extra stress. They reached out daily to check up on our status. They were extremely knowledgeable and helpful. They made the process easy and stress-free and within under a week, we were in our second Subaru. We would like to show our gratitude towards Auto Outlets, Lauren and Derek as without them this process would have been very stressful. We would highly recommend if you're looking for a vehicle to please consider Auto Outlets of Canandaigua, they will make the process easy, stress-free and fast.

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Google May 22, 2019
 
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Google May 22, 2019
 

I bought my Ford Edge 4 years ago from Auto Outlet Wolcott and my daughter just bought a car from Canandaigua. Awesome, friendly people and great cars and service! Scott the service manager went above and beyond for us! Love Auto Outlet!!

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Google Apr 23, 2019
 

I recently purchased a Lexus from Auto Outlets of Canandaigua and at first was dealing with an unfavorable employee (one who is no longer employed by the dealership) but eventually ended up working with Tracy P. who was absolutely fabulous to work with. She was kind, patient and even hand delivered the car to me in a snowstorm. I searched for a car for over 3 months and am extremely happy with it every single day!Due to her, I would happily recommend Auto Outlets to others. Thanks again Tracy, best of luck in your endeavors!

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Google Apr 20, 2019
 
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Google Apr 15, 2019
 

Wonderful experience. Nick was great to work with. Went out of their way to make sure I had a fair price and delivered the car to me in Buffalo.

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Google Jun 13, 2019
 

Sales lady was very nice hope to buy a vehicle from her

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Google Jun 13, 2019
 

Great and friendly service!

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Google Jun 8, 2019
 

I just sold my truck here. It was pleasant and easy experience. Noah helped me out and did a great job. I highly recomend selling your vehicle here.

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Google Jun 3, 2019
 
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Google Jun 3, 2019
 

Great place an people to deal with

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Google Jun 3, 2019
 
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Google May 31, 2019
 

Awesome customer service. We thought we weren't able to get anything, but Scott helped us realize we can get a truck with zero down and payments about what we pay now. Cant wait to go back and pick one out.

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Google May 30, 2019
 

Noah helped me out showed me a variety of vehicles and was very helpful in picking out my vehicle

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Google May 30, 2019
 

Fair priced and friendly no Hassel buying

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Google May 29, 2019
 
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Google May 4, 2019
 

honestly as a poor person with a mediocre credit score never in life did I believe that I would be able to have such a nice car and awesome buying experience. I saw the car online and as soon as I filled out the app I received a call from a sale rep. she asked if I wanted her to submit my app for bank approval so I thought,"great here we go" but she called back in about 45 minutes as said that I was approved I didnt believe her at first so I made sure she wanted to speak to me lol then I made sure she knew the car I wanted lol and it was me alright that had looked at a car and been approved for that very car in less than an hour(tears of joy lol) so went from buffalo to Rochester and when I got there the guys were so nice I feel like I was treated like i walked in with a platinum card and suitcase full of cash...I came back for my car in 3 days...their slogan includes the word simple and that is exactly what it was...no games no hidden agenda I'm so happy and proud...thank you auto outlets USA

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Google Mar 4, 2019
 

I went to webster to find Frank who helped the rest of my family get into a great car they loved. When I arrived he introduced me to Justin and I couldnt be more satisfied with my visit. They were honest about what they could do and didnt play any games. They found a car that worked for me and it was within my price range. I'd recommend these guys to anyone out there. No games. No lies. Just great service!!

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Google Feb 25, 2019
 

Had an excellent buying experience at the Webster location. Justin our salesman was extremely friendly, welcoming and was able to answer any and all questions we had regarding the sale, the vehicle info and warranty info. The location was nice and inviting with great accommodations for myself and family. We went to look at our Subaru on a Saturday, Justin worked with a few banks regarding credit approval and we were able to return Monday evening to finalize paperwork and drive it home This review has been written and published a month after the sale and buying experience to give a true definition of my experience. The 2012 Forester we purchased runs great and is fantastic, Thanks again Justin!

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Google Jan 17, 2019
 

Excellent customer service from both Adam and justin. They really went above and beyond to make sure I walked out with the car I wanted.

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Google Dec 10, 2018
 

Received excellent customer service from Justin and Adam. Special thanks to Adam for answering all our questions about the truck. He knew all the features and was able to answer all of our questions. Thank you for making our shopping experience a pleasure!

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Google Oct 30, 2018
 
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Google Aug 18, 2018
 

Very easy to deal with and they provided me a very competitive rate for my vehicle. I am fully satisfied with the service I was provided.

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Google Aug 13, 2018
 
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Facebook Jul 19, 2018
 

Bought from Jon Mclean and got great customer service. Super communicative and he made sure I was getting what I wanted! A+

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Google Jul 7, 2018
 

Awesome service from the two gentleman who helped me purchase my first vehicle, Jon and Steve. For a first time buyer, they made me feel at ease throughout the whole process and were able to answer questions I had along the way. I'd highly recommend coming here if you are looking for a new ride!

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Google Feb 7, 2019
 

Spent a weekend going dealership to dealership. Had heard of Auto Outlet, and been contacted by another branch after veiwing some of their vehicles. Stopped in to see their inventory: the staff, Nick in particular, asked what I was in the market for and directed me to multiple vehicles. We test drove 2 SUVs, and afterward they gave me full packets of information on both. I probably took 3 weeks to make my decision, but they didn't pressure me into anything, guided me toward what I really wanted, even held them while I decided. Once I made up my mind, they really pulled out all the stops to make sure I was happy, satisfied and able to work with my budget. Big purchacses aren't fun for me, but by far, this was the best big purchace experience I've had.

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Google Jan 29, 2019
 

I purchased a car last week. Derrick and Frank were very professional and took car of everything from start to finish. The day I picked up my car I believe her name was Lauren or Laura. Was so detailed and thorough explaining the details of my sale. Overall I was pleased with the service I received and love love my new car!! Thank you all again!

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Google Jan 28, 2019
 

I have delt with Nick two times already and he have been very patient and helpful both times. He makes sure I understand everything about my truck/cars before I pull off the lot. He is A great business man! He definitely gets the job done. Not to mention the others are very welcoming when entering the building.

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Google Jan 23, 2019
 

Overall I got phenomenal service! I wasn’t sure I would get approved but with their help I did They were fast And went above expectations for sure. Even though derrick Vanderlaan-who was my sales rep was super busy they still gave me a lot of their focus and dedication. I also had a man named frank who started my approval and got it done for me- They have great team work and I sincerely would recommend going here to anyone.

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Google Jan 19, 2019
 

I bought a 2014 dodge challenger R/T and worked with Frank. He was pushy, tried to avoid telling me how much they were going to give me for a trade in, tried to hide my passenger side seat slides when not ZIP LOCKED into place, gas was on empty and i needed an oil change badly the same day i brought my car home. I would not buy a car from here ever again.

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Google Jan 15, 2019
 
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Google Jan 5, 2019
 

I had the best experience here. Lauren was sooooooo nice and took her time and really helped me find a vehical that I really love.. If you go there please see her for all your needs. She is the BEST... Frank the finance guy is outstanding.. I will never go anywhere else for a vehical. This is my one and only spot from here on out. Thank you guys so much I'm very happy.

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Google Dec 28, 2018
 
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Google Dec 26, 2018
 
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Google Dec 10, 2018
 

I would like to share with everyone, my experience at Auto Outlets of Spencerport: My wife and I went to Auto Outlets, looking for a quality used car. I had done some research on the internet for used car businesses and we made the decision to make the drive to look at cars. When we walked in to Auto Outlets, we were cheerfully greeted by Lauren Gabriele. She sat us down and told us a little bit about their business and asked what we were interested in. She then offered up some vehicles on her computer, within our price range and criteria. We were able to first , look on line, then she would tells us all about the SUV. We were extremely impressed with her knowledge of these SUV's and how to operate all the "bells and whistles". We test drove a few and made our decision and Frank Coletti, the General Manager, with his business and banking experience, worked tirelessly on securing a loan that best suited our needs. We picked up the SUV and they had detailed it, it looked and smelled, "Showroom Ready"! Lauren went over the SUV's check list, before taking it home and she even set up our cell phones to the car system. We paid to have the vehicle undercoated (Rochester's unforgiving weather), they made everything so easy! We would, without hesitation, HIGHLY recommend the dealership AND Lauren Gabriele and Frank Coletti, to all our friends. Sincerely, Richard and Pamela Bosco

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